Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to information collected through this website and related online services operated by Trusted Choice Insurance Agency Inc. References to “we,” “us,” or “our” refer to Trusted Choice Insurance Agency Inc. and, where applicable, the public-facing brand through which these services are offered.

This website may be used by consumers seeking insurance-related information or assistance, licensed or prospective insurance agents, agency partners, job or independent-contractor applicants, and other visitors throughout the United States.

2. Information We May Collect

The information we collect depends on how you interact with us and may include:

• Name, mailing address, email address, and telephone number;
• Information submitted through contact or request forms;
• Insurance-related information you provide when requesting assistance, products, services, enrollment support, or policy servicing;
• Supporting documents or information you submit at the request of an insurance agent or authorized representative;
• Insurance producer license information, National Producer Number (NPN), states of licensure, lines of authority, certifications, professional experience, and other information submitted by prospective or existing agents;
• Resume, employment, contracting, or professional information provided in connection with an employment, independent contractor, or agent opportunity;
• Communications and correspondence you send to us; and
• Technical information such as IP address, browser type, device information, referring pages, pages visited, and similar website usage information.

3. Customer Documents and Insurance Information

In connection with an insurance application, enrollment, eligibility review, policy servicing request, or other insurance-related service, you may be asked to provide supporting information or documentation.

Depending on the purpose of your request, documents may contain personal, financial, insurance, eligibility, income, Medicare, Medicaid, or other information necessary to assist with the requested service.

Document submission services may be provided through secure third-party platforms or service providers. When you are directed to another platform, that provider may process information in accordance with its own privacy and security practices in addition to any obligations it has to us.

4. Agent Applicants and Recruiting

We recruit and work with insurance professionals in multiple states. If you apply for an agent, independent contractor, agency, or other professional opportunity, we may collect information necessary to evaluate your qualifications and facilitate licensing, contracting, appointment, onboarding, training, compliance, or related business activities.

This may include your contact information, professional background, licensing information, NPN, states in which you are licensed, certifications, carrier appointment information, and other information relevant to the opportunity.

Additional sensitive information required for contracting, verification, tax reporting, background screening, or payment processing may be requested later through appropriate onboarding systems or processes.

5. How We May Use Information

We may use personal information to:

• Respond to inquiries and requests;
• Provide insurance-related information, assistance, enrollment support, or servicing;
• Process or review requested supporting documentation;
• Connect consumers with licensed insurance professionals or appropriate insurance resources;
• Evaluate agent, contractor, employment, or agency applications;
• Facilitate licensing, contracting, carrier appointments, onboarding, training, and compliance;
• Communicate with you regarding your request or relationship with us;
• Operate, maintain, secure, and improve our website and services;
• Detect or prevent fraud, misuse, or security incidents;
• Comply with legal, regulatory, contractual, and carrier requirements; and
• Protect our rights and the rights of others.

6. How Information May Be Shared

We may disclose information when reasonably necessary to provide the services you request or operate our business. Depending on the circumstances, recipients may include:

• Insurance carriers and related insurance organizations;
• Licensed insurance agents and authorized agency personnel;
• Contracting, appointment, licensing, training, or compliance service providers;
• Technology, CRM, document processing, electronic signature, hosting, communications, and other service providers;
• Professional advisers, auditors, or other parties assisting with legitimate business operations;
• Government agencies, regulators, law enforcement, courts, or other parties when required or permitted by law; and
• Other parties with your authorization or as otherwise disclosed to you when information is collected.

We do not disclose personal information merely because it has been submitted to us. Information is used and disclosed for legitimate business, insurance, recruiting, servicing, compliance, security, or legal purposes as appropriate.

7. Cookies and Website Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, maintain security, and measure website activity.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of the website.

8. Third-Party Websites and Services

Our website may contain links to insurance carriers, government resources, licensing organizations, training providers, electronic signature platforms, document services, or other third-party websites.

Third-party websites and services operate under their own terms, privacy policies, and security practices. We encourage you to review those policies before providing personal information directly to a third party.

9. Information Security

We use administrative, technical, and physical safeguards that are designed to protect personal information appropriate to the nature of the information and our operations. Access to personal information should be limited to individuals and service providers who require it for legitimate business purposes.

No website, electronic transmission, or information-storage system can be guaranteed to be completely secure. You should therefore use care when transmitting sensitive information electronically and use designated secure submission methods when they are provided.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business and insurance records, to meet contractual or carrier requirements, and to comply with applicable legal and regulatory obligations.

Retention periods may vary depending on the type of information, relationship, transaction, and applicable requirements.

11. Privacy Rights and Choices

Depending on where you reside and the laws applicable to our activities, you may have certain rights regarding your personal information. These rights may include the ability to request access to, correction of, or deletion of certain personal information, or other rights provided by applicable law.

Not all rights apply in every circumstance, and certain information may need to be retained where required or permitted by insurance, licensing, employment, contractual, regulatory, or other applicable requirements.

To submit a privacy-related request, please contact us using the information provided below. We may take reasonable steps to verify your identity before processing a request.

12. Children's Privacy

This website is intended for adults and is not directed to children under the age of 13. We do not knowingly use this website to solicit personal information directly from children under 13.

13. Nationwide Operations

Our website may be accessed by individuals throughout the United States, and agent or business opportunities may be available in multiple states. Insurance products, licensing requirements, carrier appointments, and opportunities may vary by state and are subject to applicable laws, regulations, carrier requirements, and licensing restrictions.

Where state privacy laws provide additional rights or impose additional obligations applicable to our activities, we will handle personal information in accordance with those applicable requirements.

14. Financial and Insurance Privacy

Certain information collected in connection with insurance products or services may be subject to additional federal or state privacy requirements. Where applicable, consumers or customers may receive additional privacy notices describing how nonpublic personal information is collected, disclosed, and protected.

This website Privacy Policy is intended to explain our online privacy practices and does not replace any additional privacy notice that may be required in connection with a particular insurance product, transaction, or customer relationship.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or applicable requirements. When changes are made, the updated policy will be posted on this page with a revised effective date.